Blog Post

In Love with Your Janitorial Service? Why Not? 

Tim Tays • Jan 27, 2017

Strategic isn’t like all the other janitorial services. We’re proud of that. Most cleaning companies send over a fast-talking salesperson who gives you a pitch, closes the deal and pockets his commission. Then, you never see that person again. If you have a problem, you can’t talk to the person who convinced you to sign up with them. Therefore, any special services you requested may not have been passed along to the cleaning crew.

Strategic’s regional sales managers have a background in relationship building—not just sales. They understand the operations side of the business, and they’re well-versed in product knowledge and the latest trends in the janitorial industry. They’ll set up a strategic plan with you that will cultivate a quality, pleasant workplace via a working relationship with you. The only person who knows what you want is you. That’s why we stay in touch. Our sales managers pay attention and make sure your business gets the type of care you agreed to when you signed on with us.

Customer service is our top priority. Our sales managers conduct on-site inspections, maintain communication logs and assemble a checklist for every account. Your manager will put together a plan with you that will be followed to the letter. Monthly surveys will guarantee you’re getting the type of service you expect. Everybody who works for us is bonded, and we’re fully insured. We conduct background checks on everyone who works for us. If you have a medical facility, you’ll be pleased to know that our employees receive standard training in blood-borne pathogens, and we are MSDS-compliant.

Our franchise owners have a vested interest in our company’s success. We simply have the best business model in the janitorial business. Our relationship with our franchisees and their relationship with you is meant to foster a hand in hand commitment to the betterment of your business environment. We consider our customers to be partners in our business, not just accounts that we service. Your success is our success as well. We deliver what we promise. We plan on a cooperative partnership that will last a lifetime. We’ve been servicing many of our customers for a decade or more. Likewise, many of our franchise owners have worked with us for a decade too. We continuously upgrade our franchisee’s training and provide our customer partners with business savvy intended to improve their bottom line.

Hands down, we at Strategic Janitorial Solutions have the best relationship with our customers. We know your name, your business and what you expect from us. That’s what makes our relationship work.

Another thing that makes our relationship work is our commitment to clean. We are passionate about cleaning and customer service, so that means we are meticulous – just like the “white glove” cleaning standards that military members are subjected to during boot camp. At Strategic, we conduct cleaning boot camps for all our crews. Field training is ongoing so that our crews stay up to date with the latest technologies in keeping facilities.

We’re Committed to Clean

Just like the military, we give your office white glove treatment. That means we clean everywhere and everything thoroughly. We offer green cleaning solutions by using bio-degradable waste bags, low levels of cleaning fluids and cleaning products with the fewest Volatile Organic Compounds possible. We use diluted solutions, so your facilities don’t smell like chemicals. Your office smells clean and fresh. Our microfiber cloths, mops, and high filtration vacuums capture all the dust to improve your indoor air quality. Better air makes your workers more comfortable and productive. Nobody likes to work in an over-cleaned area. We leave your property fresh and sanitary without the odors of heavy-duty cleansers.

Our field supervisors conduct on-site inspections to ensure each crew lives up to our standards of white glove treatment. They’ve been trained to maintain a healthy relationship with our customers, so you will always deal with the same person who signed you up for our services. They stay abreast of your needs and can rapidly handle any situations that require their attention. We conduct monthly customer surveys and offer 24/7 telephone communication. Our white glove service is insured and bonded. If you have a medical facility, you will be happy to learn that our crews receive blood-borne pathogen training and are MSDS-compliant.

The result of our white glove treatment is a growing list of customers, many of whom we have serviced for a decade. We have franchise owners who are vested partners with their customer base. The fact that many of them have been with us for over ten years is a testimony to the quality of the services we offer. We take our business seriously, and so do our franchise owners. Our goal is to exceed your expectations. We try to anticipate your concerns and provide proactive attention to any situation that might arise.

You won’t find better service than our white glove treatment. We promise that we’ll keep your property spotless, fresh and a pleasant place to conduct your business, whatever it may be. Your employees and clients will notice the difference immediately. That’s what white glove treatment is all about.

Teamwork Makes the Dream Work

This white glove treatment is the philosophy of our entire organization – be it in Dallas, Houston or Oklahoma City. Our team is made up of highly trained cleaning professionals and franchise owners who all have a vested interest in our company and share in its success.

You see there are many types of cleaning companies and our customers will say that our business model is the best. Our franchise owners have a vested interest in providing you with excellent service and Strategic's experienced staff and quality control system make this a seamless relationship.

We view our customers as strategic partners: you are giving us the opportunity to provide a service to you, and we are doing our part and putting together a strategic plan to focus on your facility's needs, our goal is to exceed your cleaning concerns and expectations.

We treat our customers like lifetime partners with many using our service for over ten years. We have many franchise owners approaching their 10th anniversary with Strategic, which proves our commitment to training and business knowledge for our franchise owners is a top priority to us.

Spotlight: Franchise Owner Jose Lopez

One such franchise owner is Jose Lopez. Jose has maintained the Life School campus in Dallas, Texas, for more than four years. He has been a franchise owner with Strategic Janitorial Solutions for more than ten years.

Jose Lopez maintains the Life School campus in Dallas Tx. Mr. Lopez has been keeping this facility for over four years. He has been a franchise owner with Strategic Janitorial Solutions for over ten years.

He is an excellent communicator with his customers and a team builder with his crews. His dedication to his career and knowledge of the commercial cleaning industry shows in all accounts that his crews service.

Mr. Lopez and his business is a perfect example of how a Strategic Janitorial Solution franchise can help someone with little or no experience Start Small and make it BIG.


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