Foundation

Strategic Janitorial Blog

What to Do When You Need a New Service Provider

Hiring professionals to clean your business or office can be a great thing. Your office looks great, smells good, and you can focus on your business instead of cleaning bathrooms. Commercial cleaning services are usually thorough, professional, and care about customer satisfaction. Sometimes cleaning services start out great and eventually become less thorough. This can be frustrating for you as a business owner – especially if you or your employees have to pick up the slack to make sure the job is complete to keep your business looking great.

If your janitorial cleaning service isn’t working out, here are some steps to take to improve communication and ensure you are receiving the customer service and level of clean you deserve!

  1. Identify problems or problem areas.
    Make a list of the issues you are having with your cleaning service provider and any areas that aren’t getting enough attention. Review this list with your cleaning crew as well as your account manager to make sure they are aware of your concerns. Ask for written steps outlining how they will address your concerns.
  2. Review your contract.
    If your provider is not responsive to your request to improve cleaning, or doesn’t address any concerns you may have, it may be time to find a new provider. You should review your contract terms, looking for any penalties for early termination, cancellation fees, and when and if you have to provide written notice of cancellation.
  3. Source a new provider.
    It is recommended that you source a new provider before terminating your old one, so you don’t have a lapse in service. Prepare an outline of your cleaning needs, concerns, and any special requirements to review with potential service providers. Don’t forget to include special projects or seasonal needs, too.
  4. Check references.
    Ask for and call references for each provider you interview. Be sure to ask about customer satisfaction and cleaning thoroughness.
  5. Review paperwork.
    Before making a selection, review your new service contract in detail, making note of fees, notice requirements, and contact information.


 

Recent Posts


Tags

dusty lifespan carpet cleaning commercial cleaning opportunities energy efficient vacuum cleaning products professional buildings Volatile Organic Compounds outsourcing vacuum backpacks Oklahoma office desks germs Atibiotic Resistance Cleaning strategy bacteria Green Cleaning Agents microfiber towels Allergens vending machines Centers for Disease Control Strategic Janitorial Solutions Interviewing Arcades sanitation program Floor maintenance problem areas gutters computer mouse cleaning tools contracts Houston ecoli facility management best ranked in Dallas health risks Schools microfibers colds and viruses debris commercial cleaning disinfectant work environments References dallas office cleaning upholstery workspace waxed Fort Worth Dallas monitoring Compatible Save you money sneezing master franchise opportunity clinics Triclosan professional service Fitness Centers polish facility employees Dallas, Texas MSDS compliant business models cleaning companies De-Clutter dirt office cleaning services medical keyboards kitchens, bathrooms allergies franchise owners deep clean earth friendly cleaning supplies property management Harmony School Districts tools of the trade carpet pile janitorial cleaning solutions Movie Theaters sanitation Commercial carpeting chemical treatment system cleaning solutions flooring staphylococcus Save you time micro-fiber flat mops white glove treatment Sanitizers relationship with janitorial services franchise training hotels water fountains HEPA backpacks antibacterials MRSA Austin provider grime maintenance program business owners vacuums eco-friendly Fall microbes Janitorial Services phones fibers Life School Campus Window cleaning chair rollers hospitality customer service EPA rates indoor air quality carpet fibers cleaning facts Healthy quality in cleaning light switches Chlorine treatment franchise Texas Qualifications infections Insurance coverage duct cleaning Entertainment

Archive


    Except as otherwise noted, the entire content and design of this website is Copyright © 2015, All Rights Reserved, by Frisco Websites/Short Story Marketing and its client who manages and updates this website (www.strategicjanitorial.com), and is subject to the terms of the Digital Millennium Copyright Act of 1998 and other laws, as well as by the terms at http://www.friscowebsites.com/terms.html. "Online Business Partner" and "Websites Under Your Control" are federally-registered trademarks of Frisco Websites/Short Story Marketing. ×