Strategic Janitorial Blog

What to Do When You Need a New Service Provider

Hiring professionals to clean your business or office can be a great thing. Your office looks great, smells good, and you can focus on your business instead of cleaning bathrooms. Commercial cleaning services are usually thorough, professional, and care about customer satisfaction. Sometimes cleaning services start out great and eventually become less thorough. This can be frustrating for you as a business owner – especially if you or your employees have to pick up the slack to make sure the job is complete to keep your business looking great.

If your janitorial cleaning service isn’t working out, here are some steps to take to improve communication and ensure you are receiving the customer service and level of clean you deserve!

  1. Identify problems or problem areas.
    Make a list of the issues you are having with your cleaning service provider and any areas that aren’t getting enough attention. Review this list with your cleaning crew as well as your account manager to make sure they are aware of your concerns. Ask for written steps outlining how they will address your concerns.
  2. Review your contract.
    If your provider is not responsive to your request to improve cleaning, or doesn’t address any concerns you may have, it may be time to find a new provider. You should review your contract terms, looking for any penalties for early termination, cancellation fees, and when and if you have to provide written notice of cancellation.
  3. Source a new provider.
    It is recommended that you source a new provider before terminating your old one, so you don’t have a lapse in service. Prepare an outline of your cleaning needs, concerns, and any special requirements to review with potential service providers. Don’t forget to include special projects or seasonal needs, too.
  4. Check references.
    Ask for and call references for each provider you interview. Be sure to ask about customer satisfaction and cleaning thoroughness.
  5. Review paperwork.
    Before making a selection, review your new service contract in detail, making note of fees, notice requirements, and contact information.


Recent Posts


Schools upholstery ecoli Volatile Organic Compounds dusty professional service Oklahoma hospitality MSDS compliant Triclosan problem areas cleaning tools microbes master franchise opportunity Fort Worth Compatible Janitorial Services property management quality in cleaning Qualifications staphylococcus HEPA backpacks debris fibers chair rollers office cleaning services Dallas, Texas Floor maintenance light switches outsourcing office desks antibacterials health risks bacteria Centers for Disease Control Healthy Entertainment Insurance coverage Houston grime disinfectant professional buildings tools of the trade lifespan business models earth friendly cleaning supplies colds and viruses customer service References Allergens infections Strategic Janitorial Solutions microfiber towels Austin Green Cleaning Agents monitoring sneezing micro-fiber flat mops flooring allergies white glove treatment germs cleaning solutions Dallas eco-friendly chemical treatment system maintenance program facility management cleaning facts keyboards deep clean facility employees Save you time vacuum backpacks carpet fibers EPA rates indoor air quality Window cleaning Atibiotic Resistance Interviewing Commercial carpeting vending machines dirt Harmony School Districts Chlorine treatment Fall workspace Movie Theaters commercial cleaning opportunities hotels commercial cleaning Fitness Centers De-Clutter Life School Campus computer mouse work environments provider carpet cleaning kitchens, bathrooms MRSA duct cleaning cleaning products gutters sanitation contracts Cleaning strategy best ranked in Dallas janitorial cleaning solutions waxed microfibers Texas franchise owners dallas office cleaning sanitation program Arcades Save you money franchise clinics water fountains energy efficient vacuum relationship with janitorial services vacuums business owners phones cleaning companies medical Sanitizers carpet pile franchise training polish


    Except as otherwise noted, the entire content and design of this website is Copyright © 2015, All Rights Reserved, by Frisco Websites/Short Story Marketing and its client who manages and updates this website (, and is subject to the terms of the Digital Millennium Copyright Act of 1998 and other laws, as well as by the terms at "Online Business Partner" and "Websites Under Your Control" are federally-registered trademarks of Frisco Websites/Short Story Marketing. ×