Strategic Janitorial Blog

What to Do When You Need a New Service Provider

Hiring professionals to clean your business or office can be a great thing. Your office looks great, smells good, and you can focus on your business instead of cleaning bathrooms. Commercial cleaning services are usually thorough, professional, and care about customer satisfaction. Sometimes cleaning services start out great and eventually become less thorough. This can be frustrating for you as a business owner – especially if you or your employees have to pick up the slack to make sure the job is complete to keep your business looking great.

If your janitorial cleaning service isn’t working out, here are some steps to take to improve communication and ensure you are receiving the customer service and level of clean you deserve!

  1. Identify problems or problem areas.
    Make a list of the issues you are having with your cleaning service provider and any areas that aren’t getting enough attention. Review this list with your cleaning crew as well as your account manager to make sure they are aware of your concerns. Ask for written steps outlining how they will address your concerns.
  2. Review your contract.
    If your provider is not responsive to your request to improve cleaning, or doesn’t address any concerns you may have, it may be time to find a new provider. You should review your contract terms, looking for any penalties for early termination, cancellation fees, and when and if you have to provide written notice of cancellation.
  3. Source a new provider.
    It is recommended that you source a new provider before terminating your old one, so you don’t have a lapse in service. Prepare an outline of your cleaning needs, concerns, and any special requirements to review with potential service providers. Don’t forget to include special projects or seasonal needs, too.
  4. Check references.
    Ask for and call references for each provider you interview. Be sure to ask about customer satisfaction and cleaning thoroughness.
  5. Review paperwork.
    Before making a selection, review your new service contract in detail, making note of fees, notice requirements, and contact information.


Recent Posts


Compatible carpet cleaning Houston vending machines sanitation contracts sneezing professional service vacuum backpacks Schools cleaning solutions problem areas Movie Theaters Life School Campus Fitness Centers medical relationship with janitorial services customer service infections micro-fiber flat mops facility employees property management maintenance program chemical treatment system Entertainment Green Cleaning Agents MRSA best ranked in Dallas business owners franchise carpet pile dirt chair rollers Floor maintenance Oklahoma cleaning facts HEPA backpacks Insurance coverage gutters light switches Fall Strategic Janitorial Solutions workspace Texas outsourcing dusty Healthy colds and viruses polish facility management allergies computer mouse cleaning products ecoli business models tools of the trade energy efficient vacuum Interviewing fibers health risks cleaning tools franchise owners flooring Austin office cleaning services hospitality sanitation program References duct cleaning keyboards debris MSDS compliant monitoring upholstery Harmony School Districts master franchise opportunity disinfectant staphylococcus germs Commercial carpeting hotels deep clean lifespan Sanitizers white glove treatment microfibers provider Dallas waxed water fountains Save you time antibacterials janitorial cleaning solutions commercial cleaning opportunities earth friendly cleaning supplies office desks Chlorine treatment dallas office cleaning microbes clinics work environments professional buildings carpet fibers Volatile Organic Compounds EPA rates indoor air quality Dallas, Texas cleaning companies commercial cleaning eco-friendly Arcades quality in cleaning Centers for Disease Control microfiber towels Atibiotic Resistance Cleaning strategy kitchens, bathrooms Triclosan Window cleaning Qualifications vacuums Fort Worth De-Clutter Allergens grime bacteria franchise training Janitorial Services Save you money phones


    Except as otherwise noted, the entire content and design of this website is Copyright © 2015, All Rights Reserved, by Frisco Websites/Short Story Marketing and its client who manages and updates this website (, and is subject to the terms of the Digital Millennium Copyright Act of 1998 and other laws, as well as by the terms at "Online Business Partner" and "Websites Under Your Control" are federally-registered trademarks of Frisco Websites/Short Story Marketing. ×