Running a hotel means you operate 24 hours a day, seven days a week. Operating around-the-clock means your hotel or motel must be ready to receive guests at any time, and that every place in your establishment from your lobby to your guest rooms and everywhere in between must appear clean and comfortable.
As a result, more hotels, motels, and restaurants are outsourcing their housekeeping services to professional janitorial cleaning companies to clean guest rooms, common areas, and other facilities. Outsourcing allows these venues the opportunity to provide consistent cleaning service by having a full service cleaning crew at the ready to keep up standards and protect their image.
Aside from helping to keep up a positive image and ensuring guest satisfaction, contracting out your cleaning to a professional cleaning company allows you an opportunity impact your bottom line by reducing overhead. Reductions in expenses can be realized because professional cleaning companies offer more manpower and are able to tackle cleaning jobs quickly and more efficiently than in-house cleaning teams. This means a potential elimination of overtime hours (and overtime dollars) spent completing maintenance and cleaning duties. Outsourcing may also allow you another opportunity to improve your bottom line and to further cut expenses and save labor dollars by potentially eliminating the need to keep in-house cleaning and custodial staff on payroll completely.
Another benefit to outsourcing cleaning services for your hospitality business to a professional cleaning company is the ability to handle all functions of cleaning in their offerings, and eliminate the need for additional vendors. Cleaning service crews are thoroughly trained and able tackle large jobs like maintaining your lobby and common area furniture, window cleaning, and floor and carpeting maintenance. Other cleaning specialties of some janitorial service cleaning companies include maintain fitness area equipment, saunas, and hot tubs.
In our How to Select A Quality Cleaning Service series, we covered the first two steps to select a quality service provide. The first part of the process, the interview, entails asking potential candidates questions regarding their service and business practices, employees, and billing, as well as asking for their qualifications and references. The second part of the process, the overview, suggests asking potential candidates for an overview of their cleaning strategy, deep cleaning schedule, and ensuring they provide their own professional cleaning equipment.
These steps help you narrow the field of candidates and eliminate companies that may not be able to provide you with the level of service you need, and leave you a qualified pool of candidates to choose from. In order to choose the best suited vendor for you, you should review the information you collected during our first two suggested steps.
The company you select should be compatible with your needs, provide a detailed and strategic plan for cleaning your space, has scalable services to meet future growth, employs well -trained individuals, and uses professional equipment. Ideal candidates also provide deep cleaning services, and can handle seasonal needs or special projects. Companies should be insured and able to provide proof of liability and workers comp coverage as well.
The ideal janitorial service company will also be able to visit your site and provide you with a free, written estimates. A company willing to provide a free estimate indicates a company that is working for more than profit and is looking to establish a partnership with you. Also, ask any potential provider for a copy of their standard contract to review. It is critical to read through the contract to understand its terms, limits, and any recourse you may have should you be unsatisfied with your service.