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Strategic Janitorial Blog

What to Do When You Need a New Service Provider

Hiring professionals to clean your business or office can be a great thing. Your office looks great, smells good, and you can focus on your business instead of cleaning bathrooms. Commercial cleaning services are usually thorough, professional, and care about customer satisfaction. Sometimes cleaning services start out great and eventually become less thorough. This can be frustrating for you as a business owner – especially if you or your employees have to pick up the slack to make sure the job is complete to keep your business looking great.

If your janitorial cleaning service isn’t working out, here are some steps to take to improve communication and ensure you are receiving the customer service and level of clean you deserve!

  1. Identify problems or problem areas.
    Make a list of the issues you are having with your cleaning service provider and any areas that aren’t getting enough attention. Review this list with your cleaning crew as well as your account manager to make sure they are aware of your concerns. Ask for written steps outlining how they will address your concerns.
  2. Review your contract.
    If your provider is not responsive to your request to improve cleaning, or doesn’t address any concerns you may have, it may be time to find a new provider. You should review your contract terms, looking for any penalties for early termination, cancellation fees, and when and if you have to provide written notice of cancellation.
  3. Source a new provider.
    It is recommended that you source a new provider before terminating your old one, so you don’t have a lapse in service. Prepare an outline of your cleaning needs, concerns, and any special requirements to review with potential service providers. Don’t forget to include special projects or seasonal needs, too.
  4. Check references.
    Ask for and call references for each provider you interview. Be sure to ask about customer satisfaction and cleaning thoroughness.
  5. Review paperwork.
    Before making a selection, review your new service contract in detail, making note of fees, notice requirements, and contact information.


Good Clean Fun

If you’re in the business of fun and games and own or manage an entertainment venue such as a bowling alley, movie theater, arcade, or concert arena, you know that keeping your facility clean is a monumental task. Maintaining restrooms, keeping concessions clean, and ensuring common areas and seating are up to snuff is a lot for in-house cleaning crews or hourly employees to manage. If you want to make sure your floors aren’t sticky and you have happy customers that will come back, you should consider hiring a professional janitorial service.

Janitorial service companies tackle your toughest cleaning jobs more efficiently than hourly employees who should be focusing on sales and ensuring customer satisfaction. Janitorial services prepare your place for crowds. They will clean, stock, and sanitize restrooms in order to keep them fresh, ready, and protect your patrons’ health. Door handles and handrails also collect germs as customers visit and move through your business. Professional cleaning crews tackle your floors and carpets, and even make sure they’re protected against oil, dirt, and chemicals tracked in by your customers. Janitorial service companies handle your seasonal maintenance to polish and wax floors in foyers and hallways, and deep clean your carpeting to prevent stains.

Professional janitorial service companies also protect your investment by cleaning your venue’s seating including fabric coverings found in movie theaters and concert halls. Cleaning fabric upholstery removes dirt and grime that can build up in threads and make fabric appear dingy and unattractive to guests. Dirt and grime also makes upholstery fabric wear faster.

If you’re considering outsourcing your entertainment venue’s cleaning needs, contact a professional janitorial service for quotes. If your business keeps late hours, make sure you communicate your scheduling needs when searching for a provider. This allows the vendor you choose to understand your schedule, clean behind the scenes, and make sure your customers are having good, clean fun!


Banning the Anti-Bac

The FDA ruled that beginning September 2017, soaps and sanitizers will no longer be able to contain the cleansing agent, Triclosan. Triclosan was removed because it has a negative impact on health and the environment, and contributes to antibiotic resistance. Antibiotic resistance has been a concern for decades, but concern increased when an antibiotic-resistant superbug popped up in Pennsylvania early this year.

Many businesses often provide hand sanitizers in high traffic areas for both employees and customers. Hand sanitizers have become popular because they are a quick way to clean up when users do not have access to soap and water, or do not have the time to step away and wash their hands in between customers. Research has found that although these products are intended to kill bad bacteria, they often attract bacteria because their ingredients leave a sticky film on hands that traps germs on the skin. It is recommended that individuals using hand sanitizers wash their hands with soap and water after every four or five times of sanitizer use. Sanitizers kill bad bacteria but also wipe out good bacteria on the skin that are part of the body’s natural defense against germs.

Instead of using hand sanitizers and antibacterial soaps, the CDC recommends using plain soap and water, scrubbing hands for twenty seconds (time yourself by singing two rounds of Happy Birthday to You), and using a clean towel to dry hands. Washing hands significantly reduces the spread of germs in the workplace by bacteria that cause illnesses like colds, flu, and norovirus.

Other ways to reduce the spread of germs through your business and protect your health is to hire a professional janitorial cleaning service to clean your business. Professional cleaning companies will disinfect and sanitize high traffic areas and target places where germs live and thrive.


Fall is Coming

Fall means many things - the change of seasons, pumpkin spice everything, and - achoo!

And allergies. Fall brings more than leaves changing color - it brings pollen and other particles that make allergies flair up. Sneezing, sniffling, and coughing happen as a result of seasonal allergies. Sneezing, coughing, and people blowing their noses mean germs and bacteria flying all over your office.

While allergies aren’t contagious, no one wants to be exposed to other people’s germs. To minimize the spread of germs during allergy season, remind employees to cover their mouths when they cough and sneeze, wash hands frequently, and dispose of used tissues properly. You should also take steps to control germs by sanitizing high contact areas like door handles, countertops, and light switches.

While it is hard to control the pollen count, business owners can take steps to minimize allergy aggravation in the office. Changing HVAC filters and making sure ducts and vents are clean and free of dust helps allergy sufferers considerably. Employees can also make a difference by removing paper clutter. A thorough and routine cleaning and dusting schedule managed by professional cleaning crew makes an even bigger impact in battling office allergens.

There are several areas in the office that collect allergens may be overlooked when employees are tidying up. Electronic equipment like computer and cords attract dust and dirt particles. Baseboards and window blinds are also places that can collect dust and trigger allergies.

Carpets and upholstered furniture also harbor allergens. Pollen tracked in from the outside and ends up clinging to carpet fibers - not only does this pollen make carpets appear dirty and dingy - it also making noses run and eyes water. Professional janitorial services companies can remove this pollen and dirt to help minimize allergies and stop the spread of germs.


Spring Cleaning for your Office?

You probably Spring Clean at home every year, but as a business owner do you spruce up your Fort Worth office for Spring? If not, you may want to also consider Spring cleaning your business because, just like your home, your office can get dusty, cluttered, and may need extra attention to ensure you are ready for your customers this season.

There are many tasks you can put on your list for Spring Cleaning but here are ones we consider most important:

De-Clutter/Dust: Help eliminate office clutter sorting discarding paperwork no longer needed (be sure to shred or recycle!). Paper creates dust which can be an allergen to many people. Dust is also attracted to your office electronics – so be sure to dust computers, keyboards, and monitors.

Carpet Cleaning: Deep cleaning your office carpet is very important. As we have mentioned previously, dirt, chemicals, and debris can get tracked into your business and impact the appearance, smell, and even the lifespan of carpeting. While you can vacuum your carpeting to keep it free of debris, you should hire a professional janitorial service to tackle the task of carpet deep cleaning at least once per quarter to remove chemicals, dirt, and harmful bacteria.

Floor Maintenance: Also ask your janitorial service about deep cleaning other flooring (tile, stone, or wood) in your office. It may need to be stripped, waxed, or buffed. It is important to have regular floor maintenance done by professionals in order to make sure your flooring is safe, well-maintained, and looking its very best.

Window Cleaning: Spring cleaning is also a great time for window cleaning. Cleaning windows will allow sunlight in and give your office a brighter and more inviting atmosphere. Window cleaning is a serious – and sometimes dangerous – undertaking best left to a professional janitorial service company.


Reasons to think twice about Outsourcing Commercial Cleaning

If you haven’t ever utilized a professional cleaning service for your Fort Worth business, it can be easy to underestimate its benefits. These reasons may make you think twice about outsourcing your commercial cleaning needs:

1. First Impressions

If your business environment is dirty, dusty, or appears disorganized, customers will notice. Employees and business partners will also notice, and potentially could end up feeling apathetic about their job performance. You can prevent a negative impression and gain peace of mind knowing that your office is always customer ready by having a professional service take over your cleaning tasks.

2. Prevent Illness

Professional cleaning keeps your employees healthy and prevents absenteeism. Professional cleaning provides a level of sanitation that can help prevent the spread of illness through staff and allows employees to maintain productivity to keep your business operating smoothly.

3. Save Time

Cleaning your business can be a daunting task – and it can take up a lot of your valuable time. This is time that should be focused on maintaining and growing your business. Outsourcing cleaning needs allows you to take one thing off of your to-do list and keep your focus operations and customers.

4. Get the Job Done Right

As we just mentioned, cleaning takes an extraordinary amount of time and effort – especially when you don’t have the proper tools. A professional service will have the proper tools and be able to effectively and more expediently use them to clean your space. They can also tackle time consuming and difficult tasks like carpet cleaning and floor polishing that would likely take you an entire workday to complete.

5. Avoid Hassles

You know how much you do for your business every day and you know your limits. Allow a cleaning professional to take this one item off your list!


Tips to Prepare a Search for a Janitorial Service

As the owner or manager of a Fort Worth area business, you probably experience high traffic. Because of this, you know it can be daunting to keep your business looking its very best. You may be overwhelmed managing operations and trying to clean on top everything you do each day. You may have considered hiring a janitorial service to lighten your workload but aren’t sure where to start or how to find a trustworthy company in the Fort Worth area?

We have put together a few quick tips to help you prepare when searching for your cleaning crew:

First, outline your needs and the types of cleaning you would like the service to do. Do you require special carpet or flooring maintenance? Do you have special sanitizing or deep cleaning needs? Do you have any seasonal or special projects? Translate your outline into a detail of your requirements to review with the janitorial service companies you contact. This is to ensure you effectively communicate your needs and set the expectations for your service.

Next, consider the frequency you need service and make sure to communicate that with potential vendors. Because your business is located in a busy metro area, you may need service more frequently and want to ensure the company you select can meet your demand. Also, advise of any off limits areas in your office or business to establish boundaries for your vendor and its employees.

After you have detailed your needs to potential vendors, make sure to ask questions. These questions should cover their hiring and background check, billing cycle, and terms of your contract.

Once you have gathered information from all potential service providers, compare details to find which vendor will be the best match for your business. Also, check their online reviews and ask for references.


Get the Right Dallas janitorial service for Your business

Your Dallas janitorial company should match with your needs

In our How to Select A Quality Cleaning Service series, we covered the first two steps to select a quality service provide. The first part of the process, the interview, entails asking potential candidates questions regarding their service and business practices, employees, and billing, as well as asking for their qualifications and references. The second part of the process, the overview, suggests asking potential candidates for an overview of their cleaning strategy, deep cleaning schedule, and ensuring they provide their own professional cleaning equipment.

These steps help you narrow the field of candidates and eliminate companies that may not be able to provide you with the level of service you need, and leave you a qualified pool of candidates to choose from. In order to choose the best suited vendor for you, you should review the information you collected during our first two suggested steps.

The company you select should be compatible with your needs, provide a detailed and strategic plan for cleaning your space, has scalable services to meet future growth, employs well -trained individuals, and uses professional equipment. Ideal candidates also provide deep cleaning services, and can handle seasonal needs or special projects. Companies should be insured and able to provide proof of liability and workers comp coverage as well.

The ideal janitorial service company will also be able to visit your site and provide you with a free, written estimates. A company willing to provide a free estimate indicates a company that is working for more than profit and is looking to establish a partnership with you. Also, ask any potential provider for a copy of their standard contract to review. It is critical to read through the contract to understand its terms, limits, and any recourse you may have should you be unsatisfied with your service.


What Dallas janitorial services do for you

Let the Dallas janitorial company tell you what they do

As we mentioned in our previous blog post, Selecting a reputable janitorial service, a great way to approach your search for a Dallas janitorial service or cleaning company is to interview candidates as if you would interview a potential new employee. This includes asking questions, asking for qualifications, and asking for (and checking) references. While this is a great way to start your search, there are additional ways to qualify candidates.

One additional way to do this is to ask potential vendors to give you an overview of their services. This overview should be a strategic detail of their cleaning process. Quality candidates should provide you an explanation of how and when they clean as many providers choose to clean along a planned path for efficiency and to ensure proper coverage. The cleaning services provided should also be scalable for future growth.

Potential vendors should also be able to provide you a schedule for deep cleaning. This deep cleaning encompasses tasks such as polishing and waxing floors and steam cleaning carpeting. Good companies understand that regular and routine maintenance of floors and carpeting both keeps flooring looking good and extends its life.

A professional cleaning company should also be using commercial cleaning equipment. They should provide their own cleaning solutions, linens, and equipment and ensure it is also well maintained. Good companies recognize that using quality cleaning tools is a critical part of providing great service.

Many janitorial services or cleaning companies can provide strategies for your business to save money, such as implementing inventory and stocking systems for paper products and cleaning chemicals.

Companies that you interview that can provide strategic, scalable services coupled with commercial cleaning equipment can provide quality and cost-effective cleaning. This level of cleaning will keep your office or business looking great!


Selecting a reputable janitorial service in Dallas

Hire a Dallas janitorial company the way you would hire an employee

Need a janitorial service for your Dallas office or business? A long list of companies can be had with a quick Google search, but how do you know who is reputable and will do the quality job you need?

Frequently, when businesses search for a janitorial service, they don’t take the time to research and qualify candidates. This is because they are looking for a specific price point, or need someone that can start quickly. Unfortunately, hiring a company just based on these factors can often mean inferior service and frustration.

You can avoid upset if you approach your search for a janitorial service like you would a search for a new employee. Interview cleaning service candidates like you would a potential new hire; ask questions, ask for qualifications, and ask for references.

Questions. Questions to ask potential vendors should cover topics like customer service (response time, communication, and how complaints are handled), employees (how employees are hired and vetted, training, and certifications), and billing (frequency, terms, and types of payments accepted). Another area to cover with a potential vendor is insurance coverage – be sure to ask if the vendor you are interviewing carries liability and workers comp insurance.

Also, you should expect questions. Any vendor you interview should have questions for you regarding your expectations and cleaning needs.

Qualifications. Be sure to ask for any qualifications from potential providers. Such qualifications include how long they have been in business, number of clients, and any special abilities like handling hazardous waste or specific sanitation requirements.

References. Ask for a list of references. Call these references and inquire about their satisfaction and level of service. Another way to follow up is to visit their references to visually inspect them to see if the level of service is on par with your needs.



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