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Strategic Janitorial Blog

What to Do When You Need a New Service Provider

Hiring professionals to clean your business or office can be a great thing. Your office looks great, smells good, and you can focus on your business instead of cleaning bathrooms. Commercial cleaning services are usually thorough, professional, and care about customer satisfaction. Sometimes cleaning services start out great and eventually become less thorough. This can be frustrating for you as a business owner – especially if you or your employees have to pick up the slack to make sure the job is complete to keep your business looking great.

If your janitorial cleaning service isn’t working out, here are some steps to take to improve communication and ensure you are receiving the customer service and level of clean you deserve!

  1. Identify problems or problem areas.
    Make a list of the issues you are having with your cleaning service provider and any areas that aren’t getting enough attention. Review this list with your cleaning crew as well as your account manager to make sure they are aware of your concerns. Ask for written steps outlining how they will address your concerns.
  2. Review your contract.
    If your provider is not responsive to your request to improve cleaning, or doesn’t address any concerns you may have, it may be time to find a new provider. You should review your contract terms, looking for any penalties for early termination, cancellation fees, and when and if you have to provide written notice of cancellation.
  3. Source a new provider.
    It is recommended that you source a new provider before terminating your old one, so you don’t have a lapse in service. Prepare an outline of your cleaning needs, concerns, and any special requirements to review with potential service providers. Don’t forget to include special projects or seasonal needs, too.
  4. Check references.
    Ask for and call references for each provider you interview. Be sure to ask about customer satisfaction and cleaning thoroughness.
  5. Review paperwork.
    Before making a selection, review your new service contract in detail, making note of fees, notice requirements, and contact information.


Get the Right Dallas janitorial service for Your business

Your Dallas janitorial company should match with your needs

In our How to Select A Quality Cleaning Service series, we covered the first two steps to select a quality service provide. The first part of the process, the interview, entails asking potential candidates questions regarding their service and business practices, employees, and billing, as well as asking for their qualifications and references. The second part of the process, the overview, suggests asking potential candidates for an overview of their cleaning strategy, deep cleaning schedule, and ensuring they provide their own professional cleaning equipment.

These steps help you narrow the field of candidates and eliminate companies that may not be able to provide you with the level of service you need, and leave you a qualified pool of candidates to choose from. In order to choose the best suited vendor for you, you should review the information you collected during our first two suggested steps.

The company you select should be compatible with your needs, provide a detailed and strategic plan for cleaning your space, has scalable services to meet future growth, employs well -trained individuals, and uses professional equipment. Ideal candidates also provide deep cleaning services, and can handle seasonal needs or special projects. Companies should be insured and able to provide proof of liability and workers comp coverage as well.

The ideal janitorial service company will also be able to visit your site and provide you with a free, written estimates. A company willing to provide a free estimate indicates a company that is working for more than profit and is looking to establish a partnership with you. Also, ask any potential provider for a copy of their standard contract to review. It is critical to read through the contract to understand its terms, limits, and any recourse you may have should you be unsatisfied with your service.


Selecting a reputable janitorial service in Dallas

Hire a Dallas janitorial company the way you would hire an employee

Need a janitorial service for your Dallas office or business? A long list of companies can be had with a quick Google search, but how do you know who is reputable and will do the quality job you need?

Frequently, when businesses search for a janitorial service, they don’t take the time to research and qualify candidates. This is because they are looking for a specific price point, or need someone that can start quickly. Unfortunately, hiring a company just based on these factors can often mean inferior service and frustration.

You can avoid upset if you approach your search for a janitorial service like you would a search for a new employee. Interview cleaning service candidates like you would a potential new hire; ask questions, ask for qualifications, and ask for references.

Questions. Questions to ask potential vendors should cover topics like customer service (response time, communication, and how complaints are handled), employees (how employees are hired and vetted, training, and certifications), and billing (frequency, terms, and types of payments accepted). Another area to cover with a potential vendor is insurance coverage – be sure to ask if the vendor you are interviewing carries liability and workers comp insurance.

Also, you should expect questions. Any vendor you interview should have questions for you regarding your expectations and cleaning needs.

Qualifications. Be sure to ask for any qualifications from potential providers. Such qualifications include how long they have been in business, number of clients, and any special abilities like handling hazardous waste or specific sanitation requirements.

References. Ask for a list of references. Call these references and inquire about their satisfaction and level of service. Another way to follow up is to visit their references to visually inspect them to see if the level of service is on par with your needs.



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