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What to Do When You Need a New Service Provider

Hiring professionals to clean your business or office can be a great thing. Your office looks great, smells good, and you can focus on your business instead of cleaning bathrooms. Commercial cleaning services are usually thorough, professional, and care about customer satisfaction. Sometimes cleaning services start out great and eventually become less thorough. This can be frustrating for you as a business owner – especially if you or your employees have to pick up the slack to make sure the job is complete to keep your business looking great.

If your janitorial cleaning service isn’t working out, here are some steps to take to improve communication and ensure you are receiving the customer service and level of clean you deserve!

  1. Identify problems or problem areas.
    Make a list of the issues you are having with your cleaning service provider and any areas that aren’t getting enough attention. Review this list with your cleaning crew as well as your account manager to make sure they are aware of your concerns. Ask for written steps outlining how they will address your concerns.
  2. Review your contract.
    If your provider is not responsive to your request to improve cleaning, or doesn’t address any concerns you may have, it may be time to find a new provider. You should review your contract terms, looking for any penalties for early termination, cancellation fees, and when and if you have to provide written notice of cancellation.
  3. Source a new provider.
    It is recommended that you source a new provider before terminating your old one, so you don’t have a lapse in service. Prepare an outline of your cleaning needs, concerns, and any special requirements to review with potential service providers. Don’t forget to include special projects or seasonal needs, too.
  4. Check references.
    Ask for and call references for each provider you interview. Be sure to ask about customer satisfaction and cleaning thoroughness.
  5. Review paperwork.
    Before making a selection, review your new service contract in detail, making note of fees, notice requirements, and contact information.


Good Clean Fun

If you’re in the business of fun and games and own or manage an entertainment venue such as a bowling alley, movie theater, arcade, or concert arena, you know that keeping your facility clean is a monumental task. Maintaining restrooms, keeping concessions clean, and ensuring common areas and seating are up to snuff is a lot for in-house cleaning crews or hourly employees to manage. If you want to make sure your floors aren’t sticky and you have happy customers that will come back, you should consider hiring a professional janitorial service.

Janitorial service companies tackle your toughest cleaning jobs more efficiently than hourly employees who should be focusing on sales and ensuring customer satisfaction. Janitorial services prepare your place for crowds. They will clean, stock, and sanitize restrooms in order to keep them fresh, ready, and protect your patrons’ health. Door handles and handrails also collect germs as customers visit and move through your business. Professional cleaning crews tackle your floors and carpets, and even make sure they’re protected against oil, dirt, and chemicals tracked in by your customers. Janitorial service companies handle your seasonal maintenance to polish and wax floors in foyers and hallways, and deep clean your carpeting to prevent stains.

Professional janitorial service companies also protect your investment by cleaning your venue’s seating including fabric coverings found in movie theaters and concert halls. Cleaning fabric upholstery removes dirt and grime that can build up in threads and make fabric appear dingy and unattractive to guests. Dirt and grime also makes upholstery fabric wear faster.

If you’re considering outsourcing your entertainment venue’s cleaning needs, contact a professional janitorial service for quotes. If your business keeps late hours, make sure you communicate your scheduling needs when searching for a provider. This allows the vendor you choose to understand your schedule, clean behind the scenes, and make sure your customers are having good, clean fun!


Banning the Anti-Bac

The FDA ruled that beginning September 2017, soaps and sanitizers will no longer be able to contain the cleansing agent, Triclosan. Triclosan was removed because it has a negative impact on health and the environment, and contributes to antibiotic resistance. Antibiotic resistance has been a concern for decades, but concern increased when an antibiotic-resistant superbug popped up in Pennsylvania early this year.

Many businesses often provide hand sanitizers in high traffic areas for both employees and customers. Hand sanitizers have become popular because they are a quick way to clean up when users do not have access to soap and water, or do not have the time to step away and wash their hands in between customers. Research has found that although these products are intended to kill bad bacteria, they often attract bacteria because their ingredients leave a sticky film on hands that traps germs on the skin. It is recommended that individuals using hand sanitizers wash their hands with soap and water after every four or five times of sanitizer use. Sanitizers kill bad bacteria but also wipe out good bacteria on the skin that are part of the body’s natural defense against germs.

Instead of using hand sanitizers and antibacterial soaps, the CDC recommends using plain soap and water, scrubbing hands for twenty seconds (time yourself by singing two rounds of Happy Birthday to You), and using a clean towel to dry hands. Washing hands significantly reduces the spread of germs in the workplace by bacteria that cause illnesses like colds, flu, and norovirus.

Other ways to reduce the spread of germs through your business and protect your health is to hire a professional janitorial cleaning service to clean your business. Professional cleaning companies will disinfect and sanitize high traffic areas and target places where germs live and thrive.


Reasons to think twice about Outsourcing Commercial Cleaning

If you haven’t ever utilized a professional cleaning service for your Fort Worth business, it can be easy to underestimate its benefits. These reasons may make you think twice about outsourcing your commercial cleaning needs:

1. First Impressions

If your business environment is dirty, dusty, or appears disorganized, customers will notice. Employees and business partners will also notice, and potentially could end up feeling apathetic about their job performance. You can prevent a negative impression and gain peace of mind knowing that your office is always customer ready by having a professional service take over your cleaning tasks.

2. Prevent Illness

Professional cleaning keeps your employees healthy and prevents absenteeism. Professional cleaning provides a level of sanitation that can help prevent the spread of illness through staff and allows employees to maintain productivity to keep your business operating smoothly.

3. Save Time

Cleaning your business can be a daunting task – and it can take up a lot of your valuable time. This is time that should be focused on maintaining and growing your business. Outsourcing cleaning needs allows you to take one thing off of your to-do list and keep your focus operations and customers.

4. Get the Job Done Right

As we just mentioned, cleaning takes an extraordinary amount of time and effort – especially when you don’t have the proper tools. A professional service will have the proper tools and be able to effectively and more expediently use them to clean your space. They can also tackle time consuming and difficult tasks like carpet cleaning and floor polishing that would likely take you an entire workday to complete.

5. Avoid Hassles

You know how much you do for your business every day and you know your limits. Allow a cleaning professional to take this one item off your list!



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