Strategic Janitorial Blog

What to Do When You Need a New Service Provider

Hiring professionals to clean your business or office can be a great thing. Your office looks great, smells good, and you can focus on your business instead of cleaning bathrooms. Commercial cleaning services are usually thorough, professional, and care about customer satisfaction. Sometimes cleaning services start out great and eventually become less thorough. This can be frustrating for you as a business owner – especially if you or your employees have to pick up the slack to make sure the job is complete to keep your business looking great.

If your janitorial cleaning service isn’t working out, here are some steps to take to improve communication and ensure you are receiving the customer service and level of clean you deserve!

  1. Identify problems or problem areas.
    Make a list of the issues you are having with your cleaning service provider and any areas that aren’t getting enough attention. Review this list with your cleaning crew as well as your account manager to make sure they are aware of your concerns. Ask for written steps outlining how they will address your concerns.
  2. Review your contract.
    If your provider is not responsive to your request to improve cleaning, or doesn’t address any concerns you may have, it may be time to find a new provider. You should review your contract terms, looking for any penalties for early termination, cancellation fees, and when and if you have to provide written notice of cancellation.
  3. Source a new provider.
    It is recommended that you source a new provider before terminating your old one, so you don’t have a lapse in service. Prepare an outline of your cleaning needs, concerns, and any special requirements to review with potential service providers. Don’t forget to include special projects or seasonal needs, too.
  4. Check references.
    Ask for and call references for each provider you interview. Be sure to ask about customer satisfaction and cleaning thoroughness.
  5. Review paperwork.
    Before making a selection, review your new service contract in detail, making note of fees, notice requirements, and contact information.

Recent Posts


infections provider fibers clinics polish sanitation program earth friendly cleaning supplies De-Clutter Triclosan facility management franchise owners microfiber towels Healthy microfibers carpet fibers EPA rates indoor air quality cleaning companies cleaning products dallas office cleaning Strategic Janitorial Solutions relationship with janitorial services computer mouse Interviewing facility employees duct cleaning Centers for Disease Control Volatile Organic Compounds Atibiotic Resistance Austin energy efficient vacuum Cleaning strategy dirt cleaning tools allergies Green Cleaning Agents outsourcing vacuums Fort Worth medical kitchens, bathrooms Movie Theaters bacteria carpet pile franchise training property management vending machines light switches customer service contracts References germs carpet cleaning Arcades Chlorine treatment tools of the trade deep clean dusty Oklahoma debris maintenance program chemical treatment system Janitorial Services water fountains sanitation cleaning solutions colds and viruses hotels grime ecoli MRSA Insurance coverage keyboards problem areas Fall gutters sneezing work environments Save you money eco-friendly cleaning facts Allergens upholstery workspace Compatible hospitality Commercial carpeting commercial cleaning Floor maintenance Sanitizers phones franchise professional service Fitness Centers Dallas white glove treatment Window cleaning professional buildings microbes Houston business models health risks HEPA backpacks Dallas, Texas monitoring vacuum backpacks chair rollers janitorial cleaning solutions business owners Life School Campus disinfectant Qualifications quality in cleaning master franchise opportunity Harmony School Districts Schools Texas office cleaning services staphylococcus Save you time micro-fiber flat mops waxed flooring Entertainment commercial cleaning opportunities best ranked in Dallas office desks antibacterials lifespan MSDS compliant

Except as otherwise noted, the entire content and design of this website is Copyright © 2015, All Rights Reserved, by Frisco Websites/Short Story Marketing and its client who manages and updates this website (, and is subject to the terms of the Digital Millennium Copyright Act of 1998 and other laws, as well as by the terms at "Online Business Partner" and "Websites Under Your Control" are federally-registered trademarks of Frisco Websites/Short Story Marketing. ×