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Strategic Janitorial Blog

What to Do When You Need a New Service Provider

Hiring professionals to clean your business or office can be a great thing. Your office looks great, smells good, and you can focus on your business instead of cleaning bathrooms. Commercial cleaning services are usually thorough, professional, and care about customer satisfaction. Sometimes cleaning services start out great and eventually become less thorough. This can be frustrating for you as a business owner – especially if you or your employees have to pick up the slack to make sure the job is complete to keep your business looking great.

If your janitorial cleaning service isn’t working out, here are some steps to take to improve communication and ensure you are receiving the customer service and level of clean you deserve!

  1. Identify problems or problem areas.
    Make a list of the issues you are having with your cleaning service provider and any areas that aren’t getting enough attention. Review this list with your cleaning crew as well as your account manager to make sure they are aware of your concerns. Ask for written steps outlining how they will address your concerns.
  2. Review your contract.
    If your provider is not responsive to your request to improve cleaning, or doesn’t address any concerns you may have, it may be time to find a new provider. You should review your contract terms, looking for any penalties for early termination, cancellation fees, and when and if you have to provide written notice of cancellation.
  3. Source a new provider.
    It is recommended that you source a new provider before terminating your old one, so you don’t have a lapse in service. Prepare an outline of your cleaning needs, concerns, and any special requirements to review with potential service providers. Don’t forget to include special projects or seasonal needs, too.
  4. Check references.
    Ask for and call references for each provider you interview. Be sure to ask about customer satisfaction and cleaning thoroughness.
  5. Review paperwork.
    Before making a selection, review your new service contract in detail, making note of fees, notice requirements, and contact information.


Good Clean Fun

If you’re in the business of fun and games and own or manage an entertainment venue such as a bowling alley, movie theater, arcade, or concert arena, you know that keeping your facility clean is a monumental task. Maintaining restrooms, keeping concessions clean, and ensuring common areas and seating are up to snuff is a lot for in-house cleaning crews or hourly employees to manage. If you want to make sure your floors aren’t sticky and you have happy customers that will come back, you should consider hiring a professional janitorial service.

Janitorial service companies tackle your toughest cleaning jobs more efficiently than hourly employees who should be focusing on sales and ensuring customer satisfaction. Janitorial services prepare your place for crowds. They will clean, stock, and sanitize restrooms in order to keep them fresh, ready, and protect your patrons’ health. Door handles and handrails also collect germs as customers visit and move through your business. Professional cleaning crews tackle your floors and carpets, and even make sure they’re protected against oil, dirt, and chemicals tracked in by your customers. Janitorial service companies handle your seasonal maintenance to polish and wax floors in foyers and hallways, and deep clean your carpeting to prevent stains.

Professional janitorial service companies also protect your investment by cleaning your venue’s seating including fabric coverings found in movie theaters and concert halls. Cleaning fabric upholstery removes dirt and grime that can build up in threads and make fabric appear dingy and unattractive to guests. Dirt and grime also makes upholstery fabric wear faster.

If you’re considering outsourcing your entertainment venue’s cleaning needs, contact a professional janitorial service for quotes. If your business keeps late hours, make sure you communicate your scheduling needs when searching for a provider. This allows the vendor you choose to understand your schedule, clean behind the scenes, and make sure your customers are having good, clean fun!


Medical Office Cleaning

As a healthcare provider or practice manager, you know first-hand that cleanliness can stop the spread of germs and illness. Did you also know that cleanliness is a factor in your reputation and patient retention? Patients trust and expect that their doctor or medical provider’s office and exam rooms are germ free. A dirty exam room or waiting room is off-putting, and can cause patients to look elsewhere for care. If your practice’s cleanliness level is less than pristine, it’s time to call a professional.

A professional janitorial services company knows that medical office cleaning is not the same as regular office cleaning and that requirements for medical cleaning involves more than wiping down surfaces and mopping floors. Medical office cleaning is serious, and commands thorough disinfecting and sanitation. Just like specialty medicine, proper and specific training is required for janitorial services companies that provide medical office cleaning. Janitorial service companies that provide specialized cleaning for medical offices are aware of protocols to follow while cleaning an environment with hazardous materials like blood borne pathogens, medical waste, and needle sharps, and understand proper sanitation needed to guarantee a safe environment for patients.

While professional janitorial services trained in medical cleaning do perform specialized functions, there are also job tasks they perform that are similar to regular cleaning services. These tasks include dusting, floor maintenance, and trash removal.

When hiring a janitorial servicing company to clean your medical office, ask for references of other medical offices or facilities they have cleaned. Be sure check these references thoroughly and ask about their level of satisfaction and the vendor’s thoroughness in disinfecting and sanitation. Make sure your provider performs thorough criminal background checks on employees cleaning your office. As a best practice, you should secure patient files, and lock up medication, narcotics, and supplies.


Four Things to Do For Fall

In Texas, we enjoy summer a little longer than the rest of the country, but it’s not too early to start thinking about fall. Although, if you’re anything like us, you’ve probably been thinking about fall since the first day temperatures hit one hundred degrees! You can prepare your business for the shift in seasons by calling in a professional janitorial service to tackle these four fall tasks you should have on your to-do list.

  1. Windows – Take advantage of the warm weather and clean those windows! If your windows or doors are dirty, they leave your customers with a negative impression. It is also important to clean your windows to let light in – especially during the fall and winter when exposure to sunlight is limited because there are less hours of daylight (and you’re in the office for most of them!).
  2. Floor Care – Your cleaning professionals can prepare and protect your hard surface flooring by ensuring that they’re cleaned, polished, and waxed. Waxing protects your floors from wet and muddy weather. Use entry mats to protect your floors and carpeting. We also suggest placing an umbrella stand in your entry or lobby so clients may easily stow umbrellas (and prevent water from dripping on to your floors)
  3. Duct cleaning – Consider having your janitorial service company clean your ducts this fall (and again in the spring!) to clear out any dust or pollen that could affect allergies or aggravate respiratory conditions.
  4. Gutters – Fall is a great time to have gutters cleaned to make sure they’re free from debris or leaves that could cause a clog when it rains. Ask your janitorial service company if they service gutters, or if they could recommend a gutter cleaning company to you.

Tips to Prepare a Search for a Janitorial Service

As the owner or manager of a Fort Worth area business, you probably experience high traffic. Because of this, you know it can be daunting to keep your business looking its very best. You may be overwhelmed managing operations and trying to clean on top everything you do each day. You may have considered hiring a janitorial service to lighten your workload but aren’t sure where to start or how to find a trustworthy company in the Fort Worth area?

We have put together a few quick tips to help you prepare when searching for your cleaning crew:

First, outline your needs and the types of cleaning you would like the service to do. Do you require special carpet or flooring maintenance? Do you have special sanitizing or deep cleaning needs? Do you have any seasonal or special projects? Translate your outline into a detail of your requirements to review with the janitorial service companies you contact. This is to ensure you effectively communicate your needs and set the expectations for your service.

Next, consider the frequency you need service and make sure to communicate that with potential vendors. Because your business is located in a busy metro area, you may need service more frequently and want to ensure the company you select can meet your demand. Also, advise of any off limits areas in your office or business to establish boundaries for your vendor and its employees.

After you have detailed your needs to potential vendors, make sure to ask questions. These questions should cover their hiring and background check, billing cycle, and terms of your contract.

Once you have gathered information from all potential service providers, compare details to find which vendor will be the best match for your business. Also, check their online reviews and ask for references.


Get the Right Dallas janitorial service for Your business

Your Dallas janitorial company should match with your needs

In our How to Select A Quality Cleaning Service series, we covered the first two steps to select a quality service provide. The first part of the process, the interview, entails asking potential candidates questions regarding their service and business practices, employees, and billing, as well as asking for their qualifications and references. The second part of the process, the overview, suggests asking potential candidates for an overview of their cleaning strategy, deep cleaning schedule, and ensuring they provide their own professional cleaning equipment.

These steps help you narrow the field of candidates and eliminate companies that may not be able to provide you with the level of service you need, and leave you a qualified pool of candidates to choose from. In order to choose the best suited vendor for you, you should review the information you collected during our first two suggested steps.

The company you select should be compatible with your needs, provide a detailed and strategic plan for cleaning your space, has scalable services to meet future growth, employs well -trained individuals, and uses professional equipment. Ideal candidates also provide deep cleaning services, and can handle seasonal needs or special projects. Companies should be insured and able to provide proof of liability and workers comp coverage as well.

The ideal janitorial service company will also be able to visit your site and provide you with a free, written estimates. A company willing to provide a free estimate indicates a company that is working for more than profit and is looking to establish a partnership with you. Also, ask any potential provider for a copy of their standard contract to review. It is critical to read through the contract to understand its terms, limits, and any recourse you may have should you be unsatisfied with your service.


What Dallas janitorial services do for you

Let the Dallas janitorial company tell you what they do

As we mentioned in our previous blog post, Selecting a reputable janitorial service, a great way to approach your search for a Dallas janitorial service or cleaning company is to interview candidates as if you would interview a potential new employee. This includes asking questions, asking for qualifications, and asking for (and checking) references. While this is a great way to start your search, there are additional ways to qualify candidates.

One additional way to do this is to ask potential vendors to give you an overview of their services. This overview should be a strategic detail of their cleaning process. Quality candidates should provide you an explanation of how and when they clean as many providers choose to clean along a planned path for efficiency and to ensure proper coverage. The cleaning services provided should also be scalable for future growth.

Potential vendors should also be able to provide you a schedule for deep cleaning. This deep cleaning encompasses tasks such as polishing and waxing floors and steam cleaning carpeting. Good companies understand that regular and routine maintenance of floors and carpeting both keeps flooring looking good and extends its life.

A professional cleaning company should also be using commercial cleaning equipment. They should provide their own cleaning solutions, linens, and equipment and ensure it is also well maintained. Good companies recognize that using quality cleaning tools is a critical part of providing great service.

Many janitorial services or cleaning companies can provide strategies for your business to save money, such as implementing inventory and stocking systems for paper products and cleaning chemicals.

Companies that you interview that can provide strategic, scalable services coupled with commercial cleaning equipment can provide quality and cost-effective cleaning. This level of cleaning will keep your office or business looking great!


Take Care to Protect Your Commercial Carpet

Commercial carpeting is made for high traffic, and it’s a good thing it is, because it typically undergoes a great deal of wear and tear. Fortunately for business owners, there are steps you can take to keep your carpet looking great, and prolong your carpet’s lifespan.

While commercial carpets are made to withstand more traffic, they also require more maintenance. Commercial carpets should be vacuumed daily – but not just for aesthetics. Vacuuming daily removes both seen (and unseen) dirt and debris from carpet’s pile and prevents it from wearing down fibers.

It is also important to use the right kind of vacuum to clean your carpets. Commercial cleaning services use commercial vacuums to clean your business’ carpet, as they are built to handle heavier dirt loads than residential vacuums. Commercial vacuums are also more durable than residential vacuums.

Just like vacuuming regularly, it is also important to have your carpets regularly deep cleaned. Many businesses do not have their carpets cleaned on a regular schedule simply because they don’t appear dirty. However, commercial carpets are made to hide stains and dirt – and thus do not look dirty to the eye. As a result, carpet pile may be degraded by unseen (and untreated) dirt and stains.

Another way to prolong the life of your carpet is to ensure office chairs have protective mats underneath them. Chair rollers can damage carpet but trapping dirt and pushing it further into the pile – even more than normal foot traffic!

Maintaining your commercial carpet is not difficult, but the basic maintenance steps described above should be done consistently and frequently to protect your investment and extend the life of your carpet. Replacing your business carpeting can be expensive, but a consistent cleaning schedule or regular service by a professional carpet cleaning company will protect your investment.


Hot Tub or Petri Dish? Minimize Health Risks While Maintaining Your Hot Tub.

Hot tubs are a popular way to unwind or soothe sore muscles at a gym. As a result of frequent use, hot tubs can become one of the germiest places in the workout facility.

As people use the hot tub, water can become contaminated. Most facilities have posted signs cautioning against use if an individual is ill, has a rash, or has open cuts or sores, but these warnings are often ignored. If contaminated water is accidentally swallowed, it can cause infections in eyes, ears, and nasal passages. Fecal, fungal, and staphylococcus microbes are often found in hot tub water samples, and can cause serious skin infections. Skin infections are the number one reported side effect of using hot tubs according to the Centers for Disease Control.

Because hot tubs may simply smell of chlorine or appear to be heavily chlorinated, many people believe that hot tubs are germ free. While chlorine does kill most germs, it does not kill all germs. Chlorine treatment also does not sterilize the water in the tub. High water temperatures can speed up the evaporation of chlorine and other sanitizing chemicals, making it important that chemical levels be consistently monitored and maintained in order to ensure a high level of safety.

Gyms and other facilities with hot tubs should have a maintenance and sanitation program in place, or utilize a reputable, professional company to maintain and sanitize the hot tub and its equipment. This maintenance and sanitation program should include draining the tub completely in order to thoroughly sanitize the tub (including interior pipes). The maintenance program should also include the removal of any debris from drains and filters. Finally, a well-managed chemical treatment system should be established and followed at all times in order to minimize the growth of germs and minimize risk.


Would Your Gym Pass a Fitness Test for Cleanliness?

Fitness centers and gyms can be contaminated with germs, especially during cold and flu season. Cold and flu viruses can live on surfaces like free weights, mats, and treadmill handles for minutes to several hours. Other microbes, such as staphylococcus and MRSA can linger much longer.

In many fitness centers, sanitation is frequently left up to the customer. Patrons are expected to wipe down machines post workout. Gyms typically provide sanitizing spray and paper towels for this purpose, and although many people do take a moment to spray down the machine or mat they’ve been sweating on, they may not do correctly or thoroughly.

Because customers don’t always do the best job, it is critical that facility management establish a regular cleaning schedule. Machines, free weights, and other common areas should be wiped down several times a day with paper towels and cleaning solution, or, ideally with pre-soaked antibacterial wipes designed to kill a wide range of germs. Locker rooms and showers also need a thorough sanitizing regimen, and towels need to be washed with hot water and bleach and dried thoroughly.

Some gyms and fitness centers employ a professional janitorial service company to ensure the facility is being cleaned thoroughly, as well as to ensure safety and prevent illness. However, cleaning and sanitation usually falls on facility employees, who may not be properly trained in sanitation and germ prevention. This means that machines, mats, and common areas are likely not being cleaned properly.

Whether you are utilizing employees to clean your facility, or employing a professional janitorial services company, it is important to make sure they are properly trained/licensed, and are maintaining a routine cleaning schedule. Also, be sure they’re covering all areas of the facility – including reception, saunas, and locker rooms.



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