Strategic isn’t like all the other janitorial services. We’re proud of that. Most cleaning companies send over a fast -talking salesman who gives you a pitch, closes the deal and pockets his commission. Then, you never see that person again. If you have a problem, you can’t talk to the person who convinced you to sign up with them. Therefore, any special services you requested may not have been passed along to the cleaning crew.
Strategic’s regional sales managers have a background in relationship building—not just sales. They understand the operations side of the business and they’re well-versed in product knowledge and the latest trends in the janitorial industry. They’ll set up a strategic plan with you that will cultivate a quality, pleasant workplace via a working relationship with you. The only person who knows what you want is you. That’s why we stay in touch. Our sales managers pay attention and make sure your business gets the type of attention you agreed to when you signed on with us.
Customer service is our top priority. Our sales managers conduct on-site inspections, maintain communication logs and assemble a checklist for every account. Your manager will put together a plan with you that will be followed to the letter. Monthly surveys will guarantee you’re getting the type of service you expect. Everybody who works for us is bonded, and we’re fully insured. We conduct background checks on everyone who works for us. If you have a medical facility, you’ll be pleased to know that our employees receive standard training in blood-borne pathogens, and we are MSDS-compliant.
Our franchise owners have a vested interest in our company’s success. We simply have the best business model in the janitorial business. Our relationship with our franchisees and their relationship with you is meant to foster a hand in hand commitment to the betterment of your business environment. We consider our customers to be partners in our business, not just accounts that we service. Your success is our success as well. We deliver what we promise. We plan on a cooperative partnership that will last a lifetime. We’ve been servicing many of our customers for a decade or more. Likewise, many of our franchise owners have worked with us for a decade too. We continuously upgrade our franchisee’s training and provide our customer partners with business savvy intended to improve their bottom line.
Hands down, we at Strategic Janitorial Solutions have the best relationship with our customers. We know your name, your business and what you expect from us. That’s what makes our relationship work.
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