Searching for a New Commercial Cleaning Provider? Some Tips
Hiring professionals to clean your business or office can be a great thing. Your office looks great, smells good, and you can focus on your business instead of cleaning bathrooms. Commercial cleaning services are usually thorough, professional, and care about customer satisfaction. Sometimes cleaning services start great and eventually become less detailed. This can be frustrating for you as a business owner – especially if you or your employees have to pick up the slack to make sure the job is complete to keep your business looking great.
If your janitorial cleaning service isn’t working out, here are some steps to take to improve communication and ensure you are receiving the customer service and level of clean you deserve!
1. Identify problems or problem areas.
Make a list of the issues you are having with your cleaning service provider and any areas that aren’t getting enough attention. Review this list with your cleaning crew as well as your account manager to make sure they are aware of your concerns. Ask for written steps outlining how they will address your concerns.
2. Review your contract.
If your provider is not responsive to your request to improve cleaning or doesn’t address any concerns you may have, it may be time to find a new provider. You should review your contract terms, looking for any penalties for early termination, cancellation fees, and when and if you have to provide written notice of cancellation.
3. Source a new provider.
It is recommended that you source a new provider before terminating your old one, so you don’t have a lapse in service. Prepare an outline of your cleaning needs, concerns, and any special requirements to review with potential service providers. Don’t forget to include special projects or seasonal needs, too.
4. Check references.
Ask for and call references for each provider you interview. Be sure to ask about customer satisfaction and cleaning thoroughness.
5. Review paperwork.
Before selecting, review your new service contract in detail, making a note of fees, notice requirements, and contact information. You can also get an idea of the services they offer by asking for a thorough overview of their services. This overview should be a strategic detail of their cleaning process. Quality candidates should provide you an explanation of how and when they clean as many providers choose to clean along with a planned path for efficiency and to ensure proper coverage. The cleaning services provided should also be scalable for future growth.
Potential vendors should also be able to provide you a schedule for deep cleaning. This deep cleaning encompasses tasks such as polishing and waxing floors and steam cleaning carpeting. Good companies understand that regular and routine maintenance of floors and carpeting both keeps flooring looking good and extends its life.
A professional cleaning company should also be using commercial cleaning equipment. They should provide their own cleaning solutions, linens, and equipment and ensure it is also well maintained. Good companies recognize that using quality cleaning tools is a critical part of providing exceptional service.
Many janitorial services or cleaning companies can provide strategies for your business to save money, such as implementing inventory and stocking systems for paper products and cleaning chemicals.
Companies that you interview that can provide strategic, scalable services coupled with commercial cleaning equipment can ensure quality and cost-effective cleaning. This level of cleaning will keep your office or business looking great!